No recovery, no commission
Questions?
Tasmanian Collection Service charges an Annual Membership Fee of $137.50, which enables unlimited amount of debts to be lodged.
Our Commission structure is calculated on payments recovered, not outstanding debt. Contact us to learn more about how we can assist your business with a tailored package specific to your needs.
Yes you can add collection costs, providing you have a clause for this in your credit agreement which has been signed and agreed to by your customer. If you do not have this, you cannot add the costs into the debt. Legal costs however can be recovered by the customer.
Speak to us at TCS if you would like support on reviewing your credit agreement or terms and conditions.
If your debt is overdue and you are not receiving a response from your customer, then it makes sense to hand it over to the experts. The sooner we can get on to it the more likely we will be successful.
Tasmanian Collection Service can assist with your accountants payable at any time – even if they are not yet overdue! Contact us to discuss how we can tailor a package for you.
Tasmanian Collection Service is committed to ensuring a streamlined and efficient lodgement process. To assist us in managing your claim, we require details of the claim that includes the customers name, address (if available), contact number, the outstanding amount, and the nature of the debt. Any additional information such as employment details or alternative contact numbers can further support the process. If available, please also provide relevant documentation, including invoices, credit applications, or signed terms and conditions.
Tasmanian Collection Service accepts debt lodgements through our website (our preferred method), client portal (for established clients), email at [email protected], or by mail. We’re flexible—choose the option that works best for you!
The easiest way to stay informed is by accessing our easy to use client website portal, this is available to you 24/7.
Your Account Manager will also keep you up to date via regular reports.
If you have any questions on accounts lodged with us, please reach out to your Account Manager or [email protected] and we would be more than happy to help.
Some of our clients question whether they should use their solicitor to collect money. While legal action can be an important part of debt collection, it should be used as a last resort. The objective is to recover money quickly and efficiently.
Using TCS will not harm your chances of losing a customer forever. We understand business and know the value of your reputation and brand. The objective for many of our clients is to recover debts as fast as possible while also retaining the potential for their client to continue to trade with them in the future.
At the outset of the debt collection process, we implement a focused and comprehensive program of timely correspondence and telephone contacts to encourage the debtor to settle the account in full. If needed, we work with the debtor to establish a suitable payment arrangement. Our goal is to resolve the matter efficiently and without the need for legal action, which is often unnecessary. In the majority of cases, the only cost associated with the recovery is our commission on the amount successfully collected, ensuring a cost-effective solution for our clients. By using direct communication and maintaining a professional, respectful approach, we maximise the chances of a successful recovery without escalating the situation to court proceedings.
A claim is a formal document issued by the court to the Defendant (the debtor) to answer a demand taken by the Claimant (The person who is owed the money). Upon receipt of the Claim, the defendant has 21 days to lodge a defence.
A Defence is the defendant’s (also known as the debtor, the person or business who owes the money) formal notice to the court that they do not accept the claim for money. For claims under $15,000, defended matters are typically transferred to the Small Claims Division of the Magistrates Court (Civil Division), while larger claims remain in the Magistrates Court’s regular jurisdiction.
In most cases, claims proceed to judgment without a defence being filed.
Your Account Manager will advise you if a defence has been lodged and the next steps.
A Garnishee is an instruction from the court to a paymaster to deduct regular instalments from the debtor’s PAYG wage and to pay these to the Court. Where the debtor is known to work on a contract basis, a Money Due Garnishee may be issued ordering the party for whom the debtor contracts to pay all money owed, (up to the amount of the debt) directly to the court.
A Warrant is a court issued document that has the potential for seizing of assets. This process involves a court appointed bailiff attending the home of the debtor to discuss payment of the debt.