Tasmanian Collection Service | Hobart Launceston Burnie
Tasmanian Collection Service | Hobart Launceston Burnie
Tasmanian Collection Service
Hobart | Launceston | Burnie
Tasmanian Collection Service is the trusted leader in debt recovery across the state. With expert local knowledge and strong professional networks, we consistently achieve high recovery rates for our clients.
We provide tailored, results-driven, and cost-effective solutions for businesses of all sizes, government entities, sole operators, and property owners—helping you improve cash flow and manage outstanding debts.
With offices in Hobart, Launceston, and Burnie, our team works within the communities they serve. They understand your customers and the challenges they face, ensuring efficient and ethical debt resolution.
Your reputation matters to us. We take a professional, respectful approach that aligns with your values while delivering the best possible outcomes.
At Tasmanian Collection Service, we operate on a no recovery, no commission basis—meaning you only pay commission when we successfully recover your debt. In some cases, additional costs may apply, such as legal fees, but rest assured, we will always discuss these with you beforehand.
Lodging a debt is quick and straightforward. Simply provide us with some basic details, and we’ll take care of the rest.
Tasmanian Collection Service charges an Annual Membership Fee of $137.50, which enables unlimited amount of debts to be lodged.
Our Commission structure is calculated on payments recovered, not outstanding debt. Contact us to learn more about how we can assist your business with a tailored package specific to your needs.
Yes you can add collection costs, providing you have a clause for this in your credit agreement which has been signed and agreed to by your customer. If you do not have this, you cannot add the costs into the debt. Legal costs however can be recovered by the customer.
Speak to us at TCS if you would like support on reviewing your credit agreement or terms and conditions.
If your customer isn’t responding to an overdue debt, it’s time to involve the experts. The sooner we take action, the greater the chance of a successful recovery.
Tasmanian Collection Service can support your accounts receivable at any stage—even before debts become overdue. Contact us to discuss a tailored solution for your business.
Tasmanian Collection Service is committed to ensuring a streamlined and efficient lodgement process. To assist us in managing your claim, we require details of the claim that includes the customers name, address (if available), contact number, the outstanding amount, and the nature of the debt. Any additional information such as employment details or alternative contact numbers can further support the process. If available, please also provide relevant documentation, including invoices, credit applications, or signed terms and conditions.
Tasmanian Collection Service offers multiple ways to lodge debts. For existing clients, our preferred method is through the client portal. However, we also accept lodgements via email at [email protected] or by mail.
The easiest way to stay informed is by accessing our easy to use client website portal, this is available to you 24/7.
Your Account Manager will also keep you up to date via regular reports.
If you have any questions on accounts lodged with us, please reach out to your Account Manager or [email protected] and we would be more than happy to help.
At the start of the debt collection process, we take a proactive approach, combining timely correspondence and phone contact to encourage full payment. When necessary, we work with the customer to establish a manageable payment plan. Our priority is to resolve matters efficiently, avoiding legal action wherever possible.
In most cases, the only cost to you is our commission on the amount successfully recovered, making our service a cost-effective solution. Through direct, professional, and respectful communication, we maximise the likelihood of a successful outcome without the need for court proceedings.
If a customer is unwilling to cooperate or agree to a fair payment arrangement, Tasmanian Collection Service may recommend legal action if we believe it will improve the chances of recovering the debt. We will always provide clear guidance on the associated costs, and when the debt is repaid, any recoverable expenses, such as legal fees, will also be reimbursed. However, we carefully assess each situation and may advise against legal action if past attempts have been unsuccessful or if it is unlikely to lead to a positive outcome. Our goal is to find the most effective and practical solution for you.
A claim is a formal document issued by the court to the Defendant (the person owing the money) to answer a demand taken by the Claimant (The person who is owed the money). Upon receipt of the Claim, the defendant has 21 days to lodge a defence.
A Defence is the defendant’s (the person or business who owes the money) formal notice to the court that they do not accept the claim for money. For claims under $15,000, defended matters are typically transferred to the Small Claims Division of the Magistrates Court (Civil Division), while larger claims remain in the Magistrates Court’s regular jurisdiction.
In most cases, claims proceed to judgment without a defence being filed.
Your Account Manager will advise you if a defence has been lodged and the next steps.
If a Claim is served and the other person doesn’t respond to the court (eg. lodge a defence), the plaintiff (the person or company owed the money) can ask the court to issue a ‘Default Judgment’. This Judgment means the court agrees the debt is owed and allows the plaintiff to take steps to collect the debt with the court’s approval.
A Garnishee is an instruction from the court to a paymaster to deduct regular instalments from the debtor’s PAYG wage and to pay these to the Court. Where the debtor is known to work on a contract basis, a Money Due Garnishee may be issued ordering the party for whom the debtor contracts to pay all money owed, (up to the amount of the debt) directly to the court.
A Warrant is a court issued document that has the potential for seizing of assets. This process involves a court appointed bailiff attending the home of the debtor to discuss payment of the debt.
Office
29 Argyle Street
Hobart TAS 7001
Postal
PO Box 814
Hobart TAS 7001
Office Hours
9:00am – 5:00pm
Monday to Friday
Office
61 Paterson Street
Launceston TAS 7250
Postal
PO Box 525F
Launceston TAS 7250
Office Hours
9:00am – 5:00pm
Monday to Friday
*Closed daily 12:30pm – 1:30pm
Office
Shop 7, City Square Arcade
28-32 Wilson Street
Burnie TAS 7320
Postal
PO Box 355
Burnie TAS 7320
Office Hours
9:00am – 1:00pm
Monday to Friday