Frequently Asked Questions, how can we help?

How can I pay my account and payment options?

If you’re in a position to pay the debt now, you can log on to the customer portal and pay using EziDebit or BPay – its that easy.

If you are unable to pay the debt in full, you may be able to set up a payment arrangement using the Direct Debit option in the customer portal. This will assist you to make regular, achievable repayments on your account. Of course if you would like to discuss these options, one of our team will be happy to assist or take your payment over the phone. Just call (03) 6213 5580.

You can pay your account via the following methods:

Australia Post
Follow link to Pay Now
BPAY
Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. For more information, see: www.bpay.com.au
The TCS BPay Biller code is 41673, and your account reference is shown on the letter, email or text from us.
Direct Debit
We can establish a Direct Debit to conveniently and securely transfer an agreed amount directly from your financial institutions bank account on a weekly or fortnightly basis. Please talk to one of our collections team, and they can assist you with the setup.

I owe a debt... what are my options?

There are many reasons why people find themselves in debt. In our experience, most people want to pay their debts, but many do not know how to go about it. We are here to help you find the best solution.

Pay it now
If you are in a position to pay the debt immediately via the above payment options.
I can’t pay, what now?
If you are unable to pay your debts immediately there may be options available to you, which may prevent any further action.
Get in touch
The first thing to do if you have a debt with us is to get in touch immediately. Tell us your situation and we may be able to provide a simple solution to a quick and amicable repayment.
A payment arrangement
The easiest way to pay a is through a ‘payment arrangement’. We will assist you to make regular, achievable repayments of your debt, and remit those funds to your creditor. TCS can help you further by setting up a direct debit and/or reminder text messages each time a payment is due.
An ‘informal’ creditors arrangement
If you have three or more debts and do not feel you can pay immediately, talk to us. TCS may be able to assist you with an informal / private agreement between you and your creditors. We administer the arrangement, communicate with and seek the approval of your creditors and distribute the proceeds in a fair and equitable way. This is often the most simple and cost effective way of dealing with multiple debts.
A successful creditors arrangement will not always be possible. We believe, however, that in many cases, investigating an informal arrangement is a good place to start. Importantly it does not involve going further into debt to solve the problem.

Application for Financial Hardship Tasmanian Collection Service understands that some of our customers may be experiencing financial difficulty or hardship due to a number of different life events such as illness, change in income, relationship breakdown or emergency events like natural disasters. Our team is committed to working with vulnerable customers in our community who are experiencing genuine financial hardship and will do so in a fair, considerate and compassionate manner. Please use our application for financial hardship if you find yourself in this situation.
Financing Some financial institutions offer finance for those who are in debt. Often unencumbered assets such as property are required as security – and there are costs and obligations of which you need to be fully aware.
Debt Agreement Under Part 9 of the Bankruptcy Act A Debt Agreement allows an individual to formally negotiate a binding compromise with their creditors. This arrangement is recorded on your credit information file. Further information is available from Australian Financial Security Authority (AFSA).
Bankruptcy If you are declared bankrupt, you are required to submit your assets and debts to the control of a Trustee. Bankruptcy generally lasts for three years and there are a range of obligations you are required to comply with during this period. Bankruptcy action is recorded on your credit information file in Australia for a period of 5 years. Bankruptcy is a serious action and should only be considered as a last resort.

What if I can’t pay?

Life is filled with ups and downs, and we totally understand that. The important thing to remember is not to ignore it and hope it goes away. We’re here to help and we want to work with you to tailor a solution to fit your circumstances. You can start a discussion by logging in to the customer portal, calling us on (03) 6213 5580 or email us at [email protected].

The important thing is to talk to us.

What if I’m experiencing financial hardship?

Life can certainly throw us some hurdles from time to time. We understand and are here to help you work it out, not make things worse. Our team is committed to working with you in a fair, considerate and compassionate manner. Please complete our application for financial hardship form and we’ll be in touch.

Or if you’d prefer to talk to us over the phone, give us a call on (03) 6213 5580.

What if I think the debt is not mine?

No problem, give us a call on (03) 6213 5580 and we’ll help sort it out.

How can I change my contact details?

You can log into the customer portal and update your details there, or you can talk with one of our team by phoning (03) 6213 5580.

How do I know it’s really Tasmanian Collection Service contacting me?

We are conscious that customers should remain vigilant in ensuring they are dealing with the right people (particularly if you receive contact that is unexpected).

When we contact you, our calls will be from one of the following number ranges:

(03) 6213 5580 (Hobart)
(03) 6332 1380 (Launceston)
(03) 6430 3780 (Burnie)

All SMS messages we send will appear from our SMS number 0400979501.

All written correspondence will have the TCS letter head, and will be postmarked from Hobart, Tasmania.

The communication will contain details about who the money is owed to, how much is overdue, and your TCS account reference number.

If in doubt ask for your TCS Reference number and call us back!

Tasmanian Collection Service | Hobart Launceston Burnie

Tasmanian Collection Service | Hobart Launceston Burnie

Tasmanian Collection Service
Hobart | Launceston | Burnie

Frequently Asked Questions, how can we help?

Contact Us: (03) 6213 5580

Links

Business

Hobart

Launceston

Burnie

Tasmanian Collection Service | Hobart Launceston Burnie

Tasmanian Collection Service | Hobart Launceston Burnie

Tasmanian Collection Service Hobart | Launceston | Burnie

Frequently Asked Questions, how can we help?

Contact Us: (03) 6213 5580

Links

Business

Hobart

Launceston

Burnie

Tasmanian Collection Service
Hobart | Launceston | Burnie