Recovering overdue accounts can be time-consuming, stressful, and costly. But lodging debts with a reputable collection agency can significantly improve your chance of success, especially when you follow some key best practices. Here’s how clients can increase their recovery rates when engaging an agency like TCS.

 

1. Act Early

The longer a debt remains unpaid, the less likely it is to be recovered. In fact, industry data shows that debts older than 6 months become significantly harder to collect. Lodging early—ideally within 60–90 days of the due date—keeps the momentum going and demonstrates that you’re serious about recovery.

 

2. Provide Complete and Accurate Documentation

When lodging a debt, supplying all relevant documents is essential. This includes:

• Signed credit agreements or contracts
• Invoices and statements
• Copies of reminder notices
• Correspondence with the debtor (emails, texts, letters)
• Proof of delivery or service, if applicable

Clear documentation supports the legitimacy of your claim and enables our collectors to engage quickly and confidently.

 

3. Ensure Your Terms and Conditions Are Up to Date

Well-written credit terms are your first line of defence. They should include:

• Clear payment terms (e.g., 14 or 30 days)
• Consequences of late payment
• A clause allowing you to recover collection costs and fees

If your terms are outdated or silent on these points, you may be limiting your options. TCS can recommend trusted legal partners or review services if you’d like assistance in strengthening your credit documentation.

 

4. Include Key Contact Information

When lodging, ensure we have the most recent contact details for the debtor: phone number, email, physical address, and ABN (for businesses). The more ways we can reach the debtor, the better our chances of securing a result.

 

5. Disclose Any Hardship or Dispute Details

If there’s a history of hardship, payment plans, or any known disputes, be upfront. This context allows us to tailor our approach, stay compliant with regulatory requirements, and engage more effectively with the debtor.

 

6. Communicate Internally Before Lodging

Make sure your internal records align. If you’ve been in recent contact with the debtor or have granted them an extension, let us know. Mixed messaging can lead to confusion and delay recovery.

 

A Partnership Approach

At Tasmanian Collection Service, we believe in ethical and respectful debt recovery. Our goal is to help clients improve their cash flow while preserving relationships where possible. By lodging debts promptly and with clear, accurate information, you give our team the tools they need to act decisively and professionally on your behalf.

If you’re unsure whether a debt is ready to be lodged, feel free to reach out—we’re here to help guide you through the process.