In an increasingly digital world, some situations still call for a human touch, and that’s where Field Call Services shine.

At Tasmanian Collection Service (TCS), our trained field agents offer a respectful, face-to-face approach to debt collection that can make all the difference in resolving accounts professionally and ethically. Field calls aren’t about confrontation, they’re about connection, clarity, and resolution.

Why Choose Field Calls?

1. Personal Contact Builds Trust
   A letter or phone call can be missed, ignored, or misunderstood. A visit from a TCS field agent brings a real person to the conversation – someone who listens, explains the situation, and provides a clear path forward. It often opens the door to engagement where previous attempts have failed.
2. Professionalism is Key
   Our agents are highly trained in communication, privacy, and conflict resolution. They operate with empathy and neutrality, representing your business with integrity while ensuring the debtor feels respected and informed.
3. Field Calls Get Results
   Many overdue accounts are resolved quickly after a field visit, especially when people were unsure of their options or had avoided previous contact. A well-timed, professional visit can break the silence and help prevent legal escalation.
4. Local Knowledge Matters
   With agents located across Tasmania, we offer a fast, cost-effective solution that understands the communities we serve. We know the local landscape and that helps us work more effectively on your behalf.
5. Supporting Compliance and Reputation
   In sensitive matters, particularly involving vulnerable customers, having a face-to-face conversation can be more appropriate than written demands. Our field calls are conducted with full attention to legislative compliance and reputational care.

When Should You Consider a Field Call?

• When standard reminders and notices have gone unanswered
• When mail has been returned, and you’re unsure if the address is still current
• When an account is high value or business-critical
• When you want to demonstrate that you’re taking recovery seriously but ethically

Ethical, Effective, Local
At TCS, we believe that the best outcomes come from the right approach, and sometimes, that means meeting people where they are. If you’re interested in learning more about how our field call services can support your collections strategy, we’re ready to help.