What information do I need to provide?

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Tasmanian Collection Service is committed to ensuring a streamlined and efficient lodgement process. To assist us in managing your claim, we require details of the claim that includes the customers name, address (if available), contact number, the outstanding amount, and the nature of the debt. Any additional information such as employment details or alternative contact numbers can further support the process. If available, please also provide relevant documentation, including invoices, credit applications, or signed terms and conditions.

When should I lodge a debt for collection?

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If your debt is overdue and you are not receiving a response from your customer, then it makes sense to hand it over to the experts. The sooner we can get on to it the more likely we will be successful.

Tasmanian Collection Service can assist with your accountants payable at any time – even if they are not yet overdue! Contact us to discuss how we can tailor a package for you.

Can I add collection costs onto the debt I am lodging?

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Yes you can add collection costs, providing you have a clause for this in your credit agreement which has been signed and agreed to by your customer. If you do not have this, you cannot add the costs into the debt. Legal costs however can be recovered by the customer.

Speak to us at TCS if you would like support on reviewing your credit agreement or terms and conditions.

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