The current events associated with the COVID-19 pandemic are confronting for all Australians and Government actions require all of us to make changes each day.
Tasmanian Collection Service has a Business Continuity Plan that addresses the risk of a pandemic. In order to help keep our staff and clients safe, whilst also ensuring there is no disruption to the services we provide, we now have a significant portion of our staff working remotely. We have had flexible working practices in place for a number of years, so we are well placed in this regard and are capable of operating the entire business remotely if necessary. We also have key staff working in our office to ensure our service to clients and customers is not affected. All TCS services have been moved online which has allowed us to close our doors to the public to minimise the risk of the virus spreading.
We are ready and available to review any aspect of our service delivery and be assured we can adapt to your requirements as necessary. We remain vigilant to recognise hardship triggers and will assist customers in financial difficulties by extending access to your hardship processes. We understand the crisis may potentially impose financial distress if your cash flow slows or even stops for a time, so now it is more critical than ever that you also remain vigilant with changes in payment patterns with your customers and you move quickly to address this and take action if necessary.
Be assured we are here to assist you in any way we can.
Kind regards,
Jenny Sparks
General Manager
Tasmanian Collection Service