Humanising the hard work behind every knock on the door

 

At Tasmanian Collection Service, our field agents do much more than deliver paperwork, they’re the face of our ethical, professional approach to collections and legal service. Whether it’s supporting local businesses with compliance checks, resolving overdue accounts, or serving legal documents, no two days are ever the same.

So, what does a typical day actually look like? Let’s jump in the car and find out.

Morning Routine: Coffee, Compliance & Customer Conversations
With coffee in hand, the day starts early. First on the list: a marine dealer audit on behalf of a finance company. Our agent heads to a local dealership to check that boats, bikes, cars or machinery under finance agreements are present and accounted for. It’s a quick but crucial job, a few photos, digital notes, and a secure report submitted straight from the phone to the client.

Next stop: a field call. The customer has missed several payments and hasn’t responded to contact attempts. After a respectful conversation, the situation becomes clear, they were recently a victim of bank fraud, leading to a change in bank account and phone number. A new payment plan is set up on the spot, logged securely via our mobile system, and shared with the client in real time. A positive outcome for everyone.

Midday: Face-to-Face Resolution and Legal Service
The day continues with a mix of scheduled and opportunistic visits – field calls to follow up on outstanding debts, as well as process serving tasks. Some people aren’t home, not surprising during work hours, but those who are often welcome the chance to talk.

Face-to-face conversations allow our agents to offer tailored support and payment options that might not be possible through email or phone alone. We’re there to listen and help people take the next step forward, all while representing our clients with professionalism and care.

Legal documents are also delivered during the day. Whether it’s a summons, notice, or other important paperwork, our process servers ensure each document is served properly and legally. Thanks to our secure QR-code system, all service information is logged instantly and accurately.

Afternoon: Admin, Affidavits & After-Hours Engagement
After a quick lunch at a local favourite like LivEat (because even field agents need fuel!), it’s off to the Eastern Shore of Hobart for more jobs. Around mid-afternoon, there’s a short stop at our Hobart office to pick up additional files and complete affidavits for documents served earlier in the day.

Then it’s back on the road, a few more visits on the way home, including some scheduled for after-hours when people are more likely to be available.

Every Day is Different – But the Mission Stays the Same
From marine audits to resolving overdue accounts, serving legal documents to supporting vulnerable customers, our field agents play a critical role in delivering ethical, effective debt recovery and legal support across Tasmania.

It’s work that requires discretion, resilience, strong communication skills, and most importantly, a human approach.

At TCS, we’re proud of our field team and the vital role they play in bridging the gap between businesses and customers. Because behind every field call or served document is a real person, and a chance to find a respectful resolution.