Tasmanian Collection Service understands that some of our customers may be experiencing financial difficulty or hardship due to a number of different life events such as illness, change in income, relationship breakdown or emergency events like natural disasters. Our team is committed to working with vulnerable customers in our community who are experiencing genuine financial hardship and will do so in a fair, considerate and compassionate manner.

Experiencing Financial Difficulty or Hardship?

If you are experiencing financial difficulty or hardship please contact us on (03) 6213 5580 in order that we can assist you. If you would prefer, you can email us at [email protected] outlining your situation and we will contact you.

Approval of a Financial Hardship Application

Tasmanian Collection Service acts on behalf of a number of different creditors all of whom have varying criteria in their hardship policies. Tasmanian Collection Service is bound to act in accordance with the hardship policy of those creditors, and for this reason our policy is deliberately fluid to ensure we align ourselves with our client’s expectations. Within 20 business days of the receipt of the application, we will confirm the outcome of any referrals to a specific creditor.

Financial Counselling

Financial Counselling is a free service offered by community organisations, community legal centres and some government agencies.

The National Debt Helpline 1800 007 007 is a not for profit service available to assist people tackle their debt problems. Further information can be found at www.ndh.org.au

Complaints

The Australian Financial Complaints Authority (AFCA) helps individuals and small businesses to resolve complaints about financial products and services. More information can be found on their website www.afca.org.au